Terms & Conditions
Ridly Pty Ltd (ABN 50 635 775 503) trading as Ridly (“we”, “us”, “our” or “Ridly”)
Website: ridlyrubbishremoval.com.au
Last Updated: 24 April 2026
1. Acceptance of Terms & Conditions
1.1 Ridly Pty Ltd (ABN 50 635 775 503), trading as Ridly (“we”, “us” or “Ridly”), is a rubbish removal and recycling service. This website is located at https://ridlyrubbishremoval.com.au and includes all content and pages within that domain (“this site”).
1.2 Your use of this site, the requesting of a Quotation, the making of a Booking, or the use of our Services is subject to these Terms & Conditions. These Terms & Conditions constitute a binding legal agreement between you and us. Your continued use of this site, the requesting of a Quotation, the making of a Booking, the provision of Approval, or the acceptance of our Services constitutes your acceptance and acknowledgment of these Terms & Conditions, our Privacy Policy, and any other policy displayed on this site, all of which form part of the Terms & Conditions. If you do not agree to the Terms & Conditions, you must not use this site or engage our Services.
1.3 We may amend or modify these Terms & Conditions and/or the Privacy Policy at our sole discretion and at any time. We will take reasonable steps to notify Customers of material changes where practicable, including by publishing amendments on this site. Any amendment will apply prospectively only and will not affect any Booking already accepted, any Job already performed, or any invoice already issued, unless the Customer expressly agrees otherwise in writing. Your continued use of this site or our Services following publication indicates your acceptance of the amended Terms & Conditions.
1.4 These Terms & Conditions apply to all Customers unless a separate written agreement (including but not limited to any Invoice Acceptance, Service & Payment Agreement, Service Completion & Payment Confirmation, Quote Request Form, or equivalent written acceptance) has been executed between the Customer and Ridly, in which case the terms of that separate agreement prevail to the extent of any inconsistency on the specific matters covered in that agreement. Where that separate agreement is silent on a matter, these Terms & Conditions apply to supplement it.
2. Definitions and Interpretation
Definitions
2.1 In these Terms & Conditions:
Approval means the Customer’s acceptance of a Booking and these Terms & Conditions, which may be given by any of the following methods: (a) responding to a Booking Confirmation via SMS, text message, email, or any other communication method with words indicating acceptance (including but not limited to “confirmed”, “confirm”, “yes”, or words to that effect); (b) executing an Invoice Acceptance form, Service & Payment Agreement, or equivalent written or digital acceptance; (c) allowing Ridly’s Representatives to commence Services at the Nominated Address after the Final Price has been communicated; or (d) making payment to Ridly. For the avoidance of doubt, Approval by any one of these methods constitutes acceptance of these Terms & Conditions regardless of which method is used.
Booking means any request for Services made by the Customer to us via this site, by email, by telephone, by SMS, or by any other means of communication, to schedule a rubbish collection at a Nominated Address on a Collection Date. A Booking includes, where applicable, a request for a Quotation.
Booking Confirmation means the confirmation sent by Ridly to the Customer (via SMS, email, or other electronic means) following a Booking, which may include an Approval request and a link to these Terms & Conditions.
Business Day means a day other than a Saturday, Sunday, or public holiday in New South Wales.
Collection Date means the date and approximate timeframe agreed between Ridly and the Customer for the Services to be performed.
Customer, You, you or your means any person, corporation, partnership, trust, association, or other entity, and any governmental agency, and that person’s personal representatives, successors, permitted assigns, substitutes, executors, and administrators, who uses or accesses this site, requests a Quotation, makes a Booking, or engages our Services.
Due Date means 10 Business Days from the date of the invoice issued by Ridly, unless otherwise agreed in writing or specified in a separate agreement between the Customer and Ridly.
Final Price means the final price communicated to the Customer at the Nominated Address by Ridly’s Representatives following an Inspection, inclusive of GST.
GST has the meaning given to it in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Hazardous Materials means any materials that cannot be collected or disposed of through our Services, including but not limited to paints, oils, pesticides, fuels, batteries, tyres, syringes, explosives, liquids of any kind, toxic waste, chemical waste, asbestos, fibro cement, or materials or items that are too heavy or dangerous to carry, remove, or transport, or any material deemed hazardous by Federal or State government legislation or regulation (including the Protection of the Environment Operations Act 1997 (NSW) and the Environment Protection Act 2017 (Vic)).
Inspection means attendance by Ridly’s Representatives at the Nominated Address for the purposes of assessing the Rubbish and providing or confirming a Quotation, Final Price, or scope of Services.
Invoice Acceptance means any Invoice Acceptance form, Service & Payment Agreement, or equivalent written or digital acceptance executed by or on behalf of the Customer in connection with the Services.
Job means the removal of Rubbish from the Nominated Address following Inspection and Approval.
Nominated Address means the address where the Job is to take place, as provided to Ridly by the Customer or by any person who made the Booking on behalf of the Customer.
Privacy Policy means our privacy policy, available at https://ridlyrubbishremoval.com.au/privacy-policy.
Quotation means a preliminary estimated charge to provide the Services, which may be communicated to the Customer by telephone, email, through this site, or at the Nominated Address, prior to the commencement of Services. Any Quotation provided prior to an Inspection at the Nominated Address is an approximation only and may be varied by Ridly’s Representatives following the Inspection. The Final Price communicated following an Inspection is the binding price, subject to Approval. All prices advertised on this site, in marketing materials, or communicated by telephone or other means before an Inspection are indicative starting prices only and represent the minimum price for the smallest or simplest job category. The actual Final Price for any Job depends on the volume, weight, type, and accessibility of items to be removed and may exceed any advertised or preliminary price. Advertised prices do not constitute offers capable of acceptance and are not binding on Ridly. Where a Quotation references a number of loads, trips, hours, or visits, that number is an estimate only. Where a Quotation or Final Price references a volume, the volume is an approximation based on visual assessment before loading. The actual volume loaded determines the Final Price, and the Customer acknowledges that the actual volume may exceed the initial estimate. If additional loads or trips are required to complete the Job, each additional load or trip will be charged at the quoted rate per load or trip (or at the rate agreed on-site) and is payable in addition to the original Quotation. Where additional loads or trips are required beyond the original Quotation, Ridly’s Representatives will notify the Customer before commencing the additional work. The Customer may agree to one or more additional loads at that time. Once any load has been loaded onto Ridly’s vehicle and removed from the Nominated Address, the charge for that load is due and payable regardless of whether the Customer proceeds with further loads. The Customer remains liable for all loads agreed to and completed.
Representatives means in respect of Ridly, the employees, officers, consultants, independent contractors, subcontractors (including any persons engaged by those contractors or subcontractors), and agents of Ridly.
Rubbish means any goods, materials, building waste, green waste, electronic waste, rubbish, or other items to be collected from the Nominated Address that the Customer has agreed to have removed by Ridly, excluding Hazardous Materials.
Services means attending to and completing a Job, including all ancillary activities such as loading, transporting, and disposing of Rubbish. Ridly will use commercially reasonable efforts to divert appropriate materials from landfill through recycling or other recovery methods, but makes no warranty or representation regarding specific disposal, recycling, or recovery methods for any particular item or material. Ridly does not provide furniture removal, relocation, or storage services. Services do not include sweeping, hosing, cleaning, or restoring the Nominated Address to any particular condition following removal. The Customer acknowledges that the process of loading and carrying items may result in incidental debris, dust, or small items being dislodged, and that this is an inherent characteristic of rubbish removal services. The Customer further acknowledges that wet weather conditions may result in mud, water marks, or tyre impressions on driveways and access paths, and that items such as refrigerators, washing machines, and other appliances may contain residual water or fluids that may leak during removal. Ridly is not liable for staining, water marks, or fluid residue arising from the condition of items presented for collection or from weather conditions during service. Services do not include dismantling wall-mounted items, disconnecting plumbing, gas, or electrical appliances, sorting or separating items, or any task requiring specialist trade qualifications. Items attached to walls, floors, or ceilings must be dismantled and disconnected by the Customer before the Collection Date. Ridly accepts no liability for any damage (including water damage, gas leaks, or electrical faults) arising from the disconnection or removal of appliances that were not properly disconnected by the Customer prior to collection.
Terms & Conditions means these Terms & Conditions, which include the Privacy Policy.
Uploaded Content means any content uploaded by you to this site, including but not limited to names, numbers, email addresses, personal or business addresses, descriptions, images, reviews, feedback, comments, chats, or media.
Warranties means any warranties, conditions, terms, representations, statements, and promises of whatever nature, whether express or implied.
We, us, our means Ridly Pty Ltd and its related entities or body corporates, and includes its Representatives.
Interpretation
2.2 In these Terms & Conditions, the following rules of interpretation apply unless the context requires otherwise:
(a) headings are for reference purposes only and do not define, limit, or describe the scope or extent of any provision;
(b) where any word or phrase is defined, any other grammatical form of that word or phrase has a cognate meaning;
(c) a reference to a document (including these Terms & Conditions) is a reference to that document as amended, consolidated, supplemented, novated, or replaced;
(d) a reference to a person includes any individual, corporation, partnership, trust, association, or governmental agency, and that person’s personal representatives, successors, permitted assigns, substitutes, executors, and administrators;
(e) a reference to writing includes any communication sent by post, email, or SMS;
(f) a reference to time refers to time in Sydney, New South Wales;
(g) all monetary amounts are in Australian dollars and include GST unless expressly stated otherwise;
(h) the word “month” means calendar month and “year” means 12 calendar months;
(i) the meaning of general words is not limited by specific examples introduced by “include”, “includes”, “including”, “for example”, “in particular”, “such as”, or similar expressions;
(j) words in the singular include the plural and vice versa;
(k) a reference to one gender includes all genders; and
(l) a reference to a group of persons is a reference to all of them collectively and to each of them individually.
3. Eligibility
3.1 Access to this site and the Booking of our Services is subject to you being at least 18 years old and having the legal capacity to enter into binding contracts. If you are making a Booking on behalf of another person or entity, you warrant that you have authority to bind that person or entity to these Terms & Conditions.
3.2 We may, in our sole discretion, refuse to provide our Services to any person or entity and may change our eligibility criteria at any time.
4. Service Delivery & Subcontractors
4.1 Ridly may perform the Services directly or through its independent contractors, subcontractors, agents, or other Representatives. The use of contractors or subcontractors to perform the Services does not affect the Customer’s obligations to Ridly under these Terms & Conditions, including the obligation to pay the Final Price. Verbal representations, promises, or undertakings made by Ridly’s Representatives do not constitute a variation of these Terms & Conditions, the Final Price, the Due Date, or any Invoice Acceptance or Service & Payment Agreement. Any variation must be confirmed in writing by Ridly’s management to be binding on Ridly.
4.2 All payments for Services are owed to Ridly. The Customer’s payment obligations are to Ridly only, regardless of which Representative performs the Services. Once Services have been completed and the Customer has paid the Final Price, no refund is available except where required by the Australian Consumer Law or agreed in writing by Ridly’s management. Payment of the Final Price is not conditional upon the Customer receiving payment or reimbursement from any third party, including any government agency, insurance provider, or funding body (including the NDIS or any similar scheme). Where a third-party funder approves only part of the Final Price, the Customer remains personally liable for the balance.
5. Quotation, Inspection, Final Price & Booking
5.1 We attend the Nominated Address free of charge to inspect the Rubbish and provide a Quotation or Final Price. There is no obligation to proceed with the Job following an Inspection, and no fee is charged for an Inspection regardless of whether the Customer proceeds. The Customer is under no obligation to accept the Final Price and may decline the Job at any time before providing Approval, without cost or consequence. Where a Customer has confirmed an Inspection appointment and fails to be present or contactable at the Nominated Address at the agreed time on two or more occasions, Ridly reserves the right to require a refundable deposit before attending any future Inspection.
5.2 Any Quotation provided before an Inspection (whether by telephone, email, online, or otherwise) is a preliminary estimate only. The Final Price given at the Inspection may differ from, or exceed, the Quotation. By providing Approval, you agree to pay the Final Price. The Final Price is the price agreed between the Customer and Ridly’s Representatives following on-site inspection and, where applicable, negotiation. The Customer confirms that they accepted the Final Price freely and were not obligated to proceed. Where the actual scope of work at the Nominated Address materially differs from the Customer’s description at the time of Booking, Ridly reserves the right to requote or decline the Job. Where a vehicle has been dispatched and the actual scope is materially different from the Booking description, the call-out fee under Clause 16.2 applies. Where the Customer or their authorised representative has accepted the Final Price at the Nominated Address, no third party may subsequently dispute the Final Price on the basis that they would not have agreed to that price or that the Customer should not have accepted it.
5.3 Ridly reserves the right to correct any obvious or manifest error in any Quotation or Final Price. Where such a correction is identified:
(a) before Services have commenced, the Customer may elect not to proceed with the Job, in which case no fee applies;
(b) after Services have commenced, Ridly will notify the Customer as soon as practicable. If the Customer does not agree to the corrected price, Ridly may cease Services and the Customer will pay for the work performed to that point, calculated proportionately based on the Rubbish already loaded onto the vehicle.
5.4 Once a Booking has been made, you will receive a Booking Confirmation and will be required to provide Approval. We reserve the right to refuse a Job if Approval is not provided.
5.5 If Hazardous Materials are discovered in any Rubbish collected by our Representatives, which results in any fines, penalties, disposal costs, or other measures being taken against Ridly, such costs (including any additional disposal, transport, regulatory, remediation, or clean-up costs) shall be passed on to the Customer, and the Customer agrees to indemnify and hold Ridly harmless against any loss, damage, cost, or expense we may suffer as a consequence.
5.6 Where a Quotation or Final Price is expressed as an estimated number of loads at a price per load, each load constitutes an independent, separately payable unit of work. The price per load is the minimum charge per commenced load. The Customer is liable to pay for all loads that have been commenced or completed, regardless of whether the entire Job has been finished or additional loads were declined. The Customer may not refuse to pay for completed loads on the basis that the full Job was not completed, that additional loads were required, or that the Customer declined to authorise further work. Where a Job is smaller than a full load, the quoted amount is the minimum amount payable for that specific scope of work.
6. Third-Party Bookings & Authority
6.1 Where a person makes a Booking, provides Approval, or engages our Services on behalf of another person or entity (including but not limited to a spouse, partner, family member, tenant, landlord, property owner, real estate agent, property manager, strata manager, employer, company, trust, or estate):
(a) that person warrants that they have the authority of the other person or entity to make the Booking, provide Approval, and incur the financial obligation;
(b) Ridly is entitled to rely on that representation of authority;
(c) the person who made the Booking or provided Approval and the person or entity on whose behalf they acted are jointly and severally liable for payment of the Final Price and all amounts payable under these Terms & Conditions; and
(d) any false or misleading representation of authority makes the person who made the Booking or provided Approval personally liable for all amounts payable. Where the Customer is a tenant, the Customer warrants that they have the right under their tenancy agreement to engage rubbish removal services at the Nominated Address. Where the Customer is a landlord or property owner, the Customer warrants that any tenant or occupant has been notified of the Services.
6.2 Where the Customer is a company, partnership, trust, or other entity, the person who makes the Booking, provides Approval, or otherwise authorises the Services on behalf of that entity warrants that they have actual authority to bind the entity and to incur the financial obligation described in these Terms & Conditions.
6.3 Where Services are performed at a deceased estate, the person engaging Ridly warrants that they are the executor, administrator, or duly authorised representative of the estate, and they accept personal liability for payment on behalf of the estate.
7. Collection Date, Access & Delays
7.1 On the Collection Date, the Customer agrees to provide Ridly’s Representatives unrestricted access to enable them to complete the Services in a safe and workmanlike manner. If access is restricted, Rubbish is difficult to access, Hazardous Materials are identified, or our Representatives determine for any reason that they are unable to complete the Job, we may at our sole discretion:
(a) decline the Job at the time of Inspection;
(b) cease working on the Job and return all Rubbish to the Nominated Address;
(c) remove Rubbish already loaded onto our vehicles and charge the Customer the full Final Price; or
(d) apply an additional charge to complete the Job, which shall be added to the Final Price with the Customer’s agreement; or (e) where the Customer or the site is not ready for Services to commence within a reasonable time after arrival, Ridly’s Representatives may treat the delay as a cancellation under Clause 16.2 and leave the Nominated Address.
7.2 Any estimated time of arrival is an estimate only. We will endeavour to arrive within the window provided but do not guarantee specific arrival times. Arrival windows are estimates only and are not binding commitments. A delay in arrival does not entitle the Customer to cancel the Job without a fee where Ridly has notified the Customer of the delay, and does not reduce or affect the Final Price or the Customer’s payment obligations. Where Ridly reschedules a Job to a later date due to operational requirements, the Customer is not entitled to any reduction in the Final Price or compensation for any inconvenience, lost time, or missed deadlines arising from the rescheduling. Ridly is not liable for any consequential loss arising from the timing of Services, including but not limited to missed property settlements, lease deadlines, or travel arrangements.
7.3 While we will make every effort to provide the Services on the Collection Date, delays may occur due to circumstances beyond our control (including but not limited to traffic, weather, vehicle breakdowns, prior job overruns, or operational demands). In the event of such delays, we will notify you as soon as reasonably possible to arrange a new Collection Date if necessary.
7.4 Although our site may offer “same day” services or services across a wide area, we reserve the right to decline same day jobs or jobs in locations that present logistical constraints, for any reason. Where possible, we will offer an alternate Collection Date. Where no person is present at the Nominated Address at the agreed Collection Date and time, and Ridly’s Representatives are unable to access the Rubbish or commence Services, the call-out fee under Clause 16.2 applies.
8. Customer Responsibilities & Acknowledgments
8.1 The Customer acknowledges and agrees:
(a) to warrant that all details provided at the time of Booking, including the Nominated Address, description of items, and contact details, are accurate and complete. Ridly is entitled to rely on Booking details without independent verification;
(b) to inform us of any special circumstances relevant to the Quotation and Final Price, including but not limited to the size, weight, and accessibility of items to be removed, the materials involved, stairs, narrow access, parking restrictions, strata by-laws, body corporate requirements, lift weight restrictions, gated property access codes, and any other relevant site conditions;
(c) that no Hazardous Materials will be contained in the Rubbish;
(d) to take all reasonable safety precautions before Services are provided, including protecting floors, lifts, walls, hanging items, valuable items, lights, vehicles and other property in driveways or access paths, and removing obstructions at the Nominated Address;
(e) that once Rubbish is collected by our Representatives, the Customer waives all rights of ownership in that Rubbish. The Customer is solely responsible for identifying, separating, and presenting items for collection before Services commence. Ridly’s Representatives collect items that are presented for removal and are entitled to rely on the Customer’s presentation as authorisation for collection. The Customer authorises Ridly’s Representatives to break down, disassemble, or cut items as necessary to make them safely carryable, and accepts that this process may result in the destruction of those items. The Customer acknowledges that breaking down or disassembling items on-site may cause incidental damage to surrounding surfaces, walls, or floors, and that debris from such activity is subject to the cleaning disclaimer in the Services definition. If goods or items were accidentally placed in the Rubbish, the Customer acknowledges they are no longer entitled to those items. We may, in our absolute discretion and at the Customer’s expense, attempt to return any such items (where possible), but we shall not be liable for any loss or damage to such items once removed from the Nominated Address. Once items have been loaded onto Ridly’s vehicle, they cannot be returned, unloaded, or separated, and the Customer accepts that those items are irrecoverably committed for disposal; and
(f) that unless damage is caused by the negligence of Ridly or its Representatives, or where liability cannot be excluded under the Australian Consumer Law, Ridly will not be liable to the Customer or any third party for damage to driveways, pathways, concrete, paved or grassed areas, or any other part of the Nominated Address or surrounding property. Damage claims must comply with clause 15 of these Terms & Conditions. The Customer acknowledges that normal service delivery may involve incidental contact with surfaces, walls, wooden floors, carpet, floor coverings, doorframes, ceilings, staircases, elevators, common areas, and access paths during the carrying and removal of items, and that minor surface marks, scuffs, or wear arising from such contact are an inherent characteristic of rubbish removal services and do not constitute damage caused by negligence;
(g) that rubbish removal Services are performed exclusively by Ridly’s Representatives and the Customer must not assist with, or participate in, loading, carrying, or moving items unless expressly invited by Ridly’s Representative. Ridly accepts no liability for any injury sustained by the Customer or any third party who voluntarily participates in the Services;
(h) that the Customer is solely responsible for ensuring that any electronic devices, data storage media, documents, or items containing personal, financial, or confidential information are removed from the Rubbish or securely destroyed before being presented for removal. Ridly accepts no liability for any personal data or information contained in items collected;
(i) to provide or arrange legal and safe parking for Ridly’s vehicles at the Nominated Address. The Customer indemnifies Ridly against any parking, traffic, or access-related fines or penalties incurred due to site conditions, lack of suitable parking, or restrictions not disclosed by the Customer at the time of Booking.
9. Suspension of Services
9.1 Ridly may suspend or cease Services immediately if the Customer breaches these Terms & Conditions, fails to pay any amount when due, fails to provide safe or adequate access to the Nominated Address, or engages in conduct that threatens the safety or wellbeing of Ridly’s Representatives. Where a Customer or any person at the Nominated Address behaves in an abusive, threatening, or unsafe manner, Ridly’s Representatives are entitled to cease Services and leave the Nominated Address immediately without notice. In such circumstances, the full Final Price (or a proportionate amount for Services already performed, whichever is greater) remains immediately due and payable, and Ridly bears no liability for failure to complete the Services.
9.2 Where Services are suspended under this clause, the Customer remains liable for the full Final Price (or a proportionate amount for Services already performed) and all amounts payable under these Terms & Conditions.
9.3 Ridly will use reasonable efforts to notify the Customer of any suspension and the reason for it.
10. Payment
General
10.1 Payment is due on completion of the Job unless an invoice has been requested and approved by Ridly in accordance with clause 11.
10.2 Ridly reserves the right to require full or partial payment, or a pre-authorisation on a credit or debit card, prior to attending the Nominated Address or prior to commencing Services. Where pre-payment or pre-authorisation is required, Ridly will notify the Customer at the time of Booking or before dispatching a vehicle.
Payment Methods
10.3 We accept payment via:
(a) all major credit and debit cards. Ridly reserves the right to charge a credit card surcharge where applicable, provided we inform you of any surcharge before you elect to pay by credit card. Any surcharge will not exceed Ridly’s reasonable cost of card acceptance;
(b) bank transfer (details to be provided on the invoice or by our Representatives). Payment by bank transfer is not deemed received until cleared funds appear in Ridly’s nominated bank account. Where cleared funds are not received within 3 Business Days of the service date, Ridly may issue a formal invoice for the outstanding amount, payable in accordance with clause 11. Where a bank transfer is misdirected due to incorrect account details entered by the Customer, the Customer remains liable for the full outstanding amount until cleared funds are received; and
(c) where no other payment method is available, cash may be accepted at the sole discretion of Ridly’s Representatives. Any cash payment must be accompanied by an official Ridly receipt bearing the company name and ABN. Any cash payment not accompanied by an official Ridly receipt is deemed not to have been made. A Representative who accepts cash without issuing an official receipt is acting outside their authority, and Ridly is not bound by any such arrangement.
10.4 Ridly does not ordinarily accept cash payments. Clause 10.3(c) applies only at the discretion of our Representatives on a case-by-case basis.
Chargebacks & Payment Reversals
10.5 The Customer warrants that any credit or debit card used to make payment is legitimately held by the person making payment or that the person is duly authorised to use it.
10.6 Where a card payment is subsequently reversed, charged back, or disputed with the card issuer without Ridly’s prior written consent, the full amount (together with any chargeback fees, bank fees, and collection costs incurred by Ridly) becomes immediately due and payable as a liquidated debt. The Customer authorises Ridly to provide invoices, signed acceptances, service completion records, photographs, recordings, correspondence, booking records, timestamp records, and other transaction evidence to payment processors, card scheme participants, and dispute resolution bodies for the purpose of responding to any transaction dispute or chargeback. The Customer acknowledges that any complaint regarding service quality, completeness, or alleged property damage must first be raised directly with Ridly in accordance with clause 15, so that Ridly has a reasonable opportunity to investigate and, where appropriate, address the issue. This applies to all payment reversals, disputes, and refund requests regardless of the payment platform or intermediary used, including but not limited to buy now pay later services, digital wallets, and payment apps. A payment that is reversed, returned, or dishonoured for any reason, including insufficient funds, account closure, or expired payment authority, is treated as a failed payment and interest accrues from the original Due Date regardless of the reason for reversal.
Partial Payments
10.7 Any payment made for less than the total amount outstanding is accepted by Ridly as a part payment only and does not constitute full satisfaction of the debt, regardless of any notation or condition attached to the payment by the Customer. Ridly’s acceptance of any payment marked ‘paid in full’, ‘full and final settlement’, or any similar notation does not constitute agreement to those terms and does not operate as an accord and satisfaction of the outstanding debt. Ridly may allocate any payments received at its discretion to any outstanding invoices or amounts owing. Unless Ridly otherwise notifies the Customer in writing, payments received will be applied in the following order: first to accrued interest and recovery costs, then to the oldest outstanding principal amount. No instalment arrangement, deferred payment plan, or partial payment agreement applies unless confirmed in writing by Ridly’s management. Any verbal representation by Ridly’s Representatives regarding payment timing or reduced amounts is not binding on Ridly.
11. Invoices & Deferred Payment
11.1 Invoices may be issued upon request to companies with a valid ABN and to individual Customers, at Ridly’s discretion. Where an invoice is issued, Ridly may require the Customer to sign an Invoice Acceptance form, Service & Payment Agreement, or equivalent written acceptance before the invoice is issued.
11.2 All invoices must be paid by the Due Date (10 Business Days from the date of invoice), unless a different period is agreed in writing or specified in a separate agreement between the Customer and Ridly.
11.3 Where a Customer has executed an Invoice Acceptance or Service & Payment Agreement, the terms of that agreement govern the payment and debt recovery aspects of the engagement to the extent of any inconsistency with these Terms & Conditions.
12. Late Payment, Interest & Fees
12.1 If any amount payable to Ridly is not paid by the Due Date:
(a) interest will accrue on the outstanding balance at the rate of 1.5% per month (18% per annum), or such lower rate as required by applicable law, calculated daily from the Due Date until payment is received in full;
(b) a late payment administration fee of $50.00 + GST ($55.00) per invoice will apply to any amount that remains unpaid for 7 or more days after the Due Date. This fee is a one-off charge per invoice and is a genuine pre-estimate of Ridly’s reasonable administrative costs; it is not a penalty; and
(c) the total outstanding amount (including interest and fees) becomes immediately due and payable. Where the Customer becomes insolvent, enters administration, liquidation, or receivership, all outstanding amounts become immediately due and payable regardless of any agreed Due Date or payment arrangement. Ridly is entitled to lodge a proof of debt as a creditor in any such proceeding.
12.2 Payment of any amount owed to Ridly is not conditional upon the Customer receiving payment from any third party.
13. Debt Recovery & Costs
13.1 The Customer agrees to pay all reasonable costs and expenses incurred by Ridly in recovering any unpaid amounts, including but not limited to:
(a) legal costs on an indemnity basis where permitted;
(b) debt collection agency fees;
(c) skip tracing fees;
(d) NCAT, VCAT, QCAT, or any other tribunal or court application, filing, and hearing fees;
(e) enforcement fees including warrants, writs of levy of property, garnishee orders, examination summonses, and instalment order applications;
(f) sheriff, bailiff, and process server fees;
(g) travel and attendance costs for any hearing or enforcement action; and
(h) other reasonable costs incurred in preparing, filing, and enforcing the claim.
13.2 All recovery costs are added to the outstanding debt and accrue interest at the rate specified in clause 12.1(a) from the date they are incurred.
13.3 Ridly may commence proceedings to recover any unpaid amounts at any time after the Due Date has passed, without any obligation to engage in prior negotiation or dispute resolution (other than any mandatory requirements of the relevant tribunal or court), and without further notice to the Customer beyond any notices already required under these Terms & Conditions or any separate agreement. The Customer agrees that Ridly may rely on its contemporaneous business records, including call recordings, booking records, Booking Confirmations, SMS messages, emails, invoices, signed Invoice Acceptances, Service & Payment Agreements, photographs, recordings, representative notes, and electronic audit trail records, as prima facie evidence of the Booking, the scope of Services, the Final Price, the Due Date, the performance of the Services, and the amount owing.
14. Credit Reporting & Privacy
14.1 The Customer consents to Ridly making enquiries with credit reporting bodies to verify the Customer’s identity and assess creditworthiness for the purposes of these Terms & Conditions and any recovery action arising from them.
14.2 The Customer consents to Ridly reporting any default in payment to credit reporting bodies in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where permitted by applicable law. Any credit reporting, credit information exchange, or default listing is subject always to applicable law and will only occur where Ridly is lawfully entitled to do so. Credit reporting applies where the overdue amount exceeds $150 (or such other threshold as required by law).
14.3 Ridly will provide written notice of at least 14 calendar days prior to listing any default with a credit reporting body.
14.4 The Customer acknowledges that Ridly may share the Customer’s details (including name, address, contact information, ABN where applicable, and identification details) with debt collection agencies, skip tracing services, and legal representatives for the purposes of recovering unpaid amounts. The Customer consents to Ridly’s authorised debt collection agents contacting the Customer directly by telephone, SMS, email, or written correspondence for the purposes of recovering any unpaid amounts.
14.5 If an invoice remains outstanding for more than 28 days, Ridly reserves the right to refer the Customer’s account to a third-party agency for debt recovery action and/or report the default to credit reporting bodies in accordance with this clause.
15. Damage, Complaints & Reporting
15.1 Unless damage results from the negligence of Ridly or its Representatives, Ridly will not be liable to the Customer or any third party if any goods, items, materials, or property sustain damage while Services are being provided. Nothing in this clause excludes or limits any liability that cannot be excluded or limited under the Australian Consumer Law, including liability for personal injury caused by negligence.
15.2 The Customer is encouraged to inspect the Nominated Address before our Representatives leave the site. Any damage noticed must be reported to Ridly in writing within 48 hours of completion of the Job by email to help@ridly.com.au. A telephone call or verbal complaint to Ridly’s Representatives does not constitute written notice for the purposes of this clause.
15.3 Any claim for property damage must be supported by time-stamped photographic evidence taken as soon as practicable after the alleged incident, provided to Ridly within the 48-hour reporting period specified in clause 15.2.
15.4 If damage has not been reported to Ridly within the 48-hour window specified in clause 15.2, the Customer waives any claim against Ridly for that damage, subject to any non-excludable statutory rights under the Australian Consumer Law.
15.5 Where the Customer intends to make an insurance claim arising from the provision of Services, the Customer must notify Ridly in writing at help@ridly.com.au before lodging the claim. The Customer acknowledges that Ridly’s liability to the Customer’s insurer is no greater than Ridly’s liability to the Customer under these Terms & Conditions. Ridly is not responsible for pre-existing damage, latent defects, deterioration, staining, mould, pests, or concealed conditions revealed only after items are removed. In any event, Ridly’s liability for damage is limited in accordance with clause 18.
16. Cancellation & Call-Out Fees
16.1 Ridly attends the Nominated Address free of charge for an Inspection and Quotation. If the Customer does not wish to proceed with the Job after receiving a Quotation or Final Price, no fee applies and there is no obligation to proceed.
16.2 If the Customer has received and accepted a Quotation or Final Price (by providing Approval) and then cancels or attempts to cancel the Job after a Ridly vehicle has been dispatched from its current location en route to the Nominated Address, Dispatch is deemed to have occurred at the time recorded in Ridly’s internal dispatch or scheduling system, and the Customer bears the onus of demonstrating that any cancellation was communicated before dispatch. A minimum call-out and logistics fee of $150.00 + GST ($165.00) or 30% of the Final Price (whichever is greater) will apply. This fee is a genuine pre-estimate of Ridly’s costs, including driver time, fuel, vehicle wear, and other costs reasonably incurred in preparation for the service. In plain terms: if you have agreed to the price and booked the Job, and then cancel after our truck is already on the way, a cancellation fee applies. If you simply get a free quote and decide not to go ahead, there is no fee.
16.3 Once Services have commenced at the Nominated Address — meaning our Representatives have begun loading Rubbish onto our vehicle — the full Final Price is due regardless of whether the Customer requests that Services stop before completion. Where a Job has been confirmed (whether by written quote acceptance, verbal confirmation, or by scheduling the service after a quote has been provided) and the Customer cancels or attempts to cancel less than 24 hours before the confirmed service date, a cancellation fee of $150.00 + GST ($165.00) or 30% of the quoted or agreed price (whichever is greater) applies regardless of whether a vehicle has been dispatched. This fee is a genuine pre-estimate of Ridly’s costs, including scheduling, vehicle allocation, and other costs reasonably incurred in preparation for the service.
16.4 Ridly may cancel or decline a Booking at any time before Services commence, for any reason. Where Ridly cancels, no cancellation fee applies, any deposit or prepayment will be refunded in full, and any pre-authorisation will be released.
17. Photography, Recording & Marketing Use
17.1 The Customer consents to Ridly photographing or recording the items collected, the Nominated Address, and the condition of the site before and after Services, for the purposes of quality assurance, dispute resolution, evidence, and marketing.
17.2 Such photographs and recordings may be relied upon by Ridly in any dispute, claim, or legal proceeding and, unless proven otherwise, are taken to accurately represent the condition of the site and items at the time recorded. The Customer confirms that any photographs or recordings taken by Ridly accurately represent the condition of the site and items at the time recorded.
17.3 The Customer authorises Ridly to use photographs and recordings taken in connection with the Services for the purposes of marketing Ridly’s business, including on this site, social media, and promotional materials. Photographs or recordings used for marketing purposes will not identify the Customer by name or include personally identifiable information without the Customer’s separate express consent.
18. Limitation of Liability
18.1 Nothing in these Terms & Conditions excludes, restricts, or modifies any consumer guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded, restricted, or modified by law. Where liability cannot be excluded, Ridly’s liability is limited to the extent permitted by law.
18.2 Subject to clause 18.1, to the maximum extent permitted by law, we exclude all Warranties whatsoever unless expressly stated.
18.3 Subject to clause 18.1, to the extent that we are entitled to limit our liability, we limit our liability:
(a) in the case of goods: to the replacement of the goods, the supply of equivalent goods, or the payment of the cost of replacing the goods or acquiring equivalent goods; and
(b) in the case of services: to the supply of the services again, or the payment of the cost of having the services supplied again.
18.4 Subject to clause 18.1, our total maximum liability arising in connection with these Terms & Conditions or our Services is capped at the total amount of fees paid or payable for the particular Job to which the claim relates.
18.5 Subject to clause 18.1, we exclude all liability for:
(a) consequential, special, indirect, or remote loss, including loss of opportunity, profit, or business;
(b) any loss, damage, or liability to the extent that the Customer contributed to it;
(c) anything the Customer has been aware of for longer than 6 months without commencing a claim; and
(d) any loss not reported in accordance with these Terms & Conditions; and (e) emotional distress, psychological harm, or mental distress arising from the provision of Services or the removal of items, except to the extent directly caused by Ridly’s negligence.
19. Release & Indemnity
19.1 To the maximum extent permitted by law, you agree to release Ridly, its officers, directors, shareholders, agents, employees, contractors, consultants, affiliates, and related entities (the “Released Parties”) from all claims, losses, damages, costs, and expenses to the extent arising out of or caused by:
(a) the provision of Services, except to the extent caused by the negligence of Ridly or its Representatives, and nothing in this clause excludes liability for personal injury caused by negligence;
(b) any damage to property, goods, or items at the Nominated Address, except to the extent caused by the negligence of Ridly or its Representatives;
(c) your breach of these Terms & Conditions;
(d) your negligence or unlawful conduct;
(e) your use, misuse, or abuse of this site; and
(f) your breach or failure to observe any applicable law.
19.2 To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless the Released Parties from any claims, losses, damages, costs, and expenses (including legal costs on an indemnity basis) to the extent arising out of or caused by the Customer’s breach of these Terms & Conditions, the Customer’s negligence, or the Customer’s unlawful conduct.
19.3 Nothing in this clause excludes or limits liability that cannot be excluded or limited under the Australian Consumer Law.
20. No Set-Off
20.1 Any claim the Customer may have against Ridly (including claims relating to alleged property damage, incomplete service, or disputes arising post-service) must be raised separately and in writing in accordance with these Terms & Conditions and cannot be used to offset, withhold, delay, or reduce payment of any amount due to Ridly, except to the extent required by applicable law, including any rights under the Australian Consumer Law that cannot be excluded.
20.2 Subject to clause 20.1, the existence of any such claim does not entitle the Customer to withhold, delay, or condition payment. Ridly may pursue recovery of amounts owed concurrently with any investigation of the Customer’s claim. Each Job performed by Ridly constitutes an independent transaction. Any dispute, claim, or complaint arising from one Job does not affect, suspend, or reduce the Customer’s payment obligations in respect of any other Job. An allegation of misconduct or unprofessional behaviour by a Representative does not entitle the Customer to withhold, delay, or reduce payment. Such complaints must be raised separately in accordance with clause 29. A complaint about a minor, partial, or non-material issue does not, by itself, entitle the Customer to withhold the whole of the Final Price, except to the extent required by law.
21. Personal Property Securities Act
21.1 The Customer grants Ridly a security interest in any goods, materials, or proceeds arising from or in connection with the Services under the Personal Property Securities Act 2009 (Cth) (“PPSA”) as security for the Customer’s obligations under these Terms & Conditions.
21.2 The Customer agrees to do all things reasonably required by Ridly to perfect and maintain the security interest, including signing any documents required by Ridly to register a financing statement.
21.3 The Customer waives its right to receive notice of any verification statement under the PPSA to the extent permitted by law.
21.4 The security interest is enforceable until all obligations under these Terms & Conditions and any related Invoice Acceptance or Service & Payment Agreement are satisfied in full.
22. Electronic Communications & Delivery
22.1 The Customer agrees that communications from Ridly may be delivered electronically by email, SMS, or other electronic means to the contact details provided by the Customer.
22.2 Delivery of any invoice, notice, reminder, or other communication to the email address, mobile number, or contact details provided by the Customer constitutes valid and effective delivery for all purposes.
22.3 The Customer acknowledges that electronic signatures (including digital form submissions, SMS replies, and online acceptances) are legally binding and equivalent to handwritten signatures for all purposes, including under the Electronic Transactions Act 1999 (Cth) and applicable State equivalents.
22.4 It is the Customer’s responsibility to ensure the contact details provided are correct and active. The Customer must notify Ridly in writing within 7 days of any change to their contact details, including email address, phone number, or address.
22.5 Where the Customer fails to notify Ridly of changed contact details and Ridly is unable to deliver notices in a timely manner, any time-sensitive obligations on Ridly (including the credit reporting notice period under clause 14.3) shall be deemed satisfied once Ridly has made reasonable attempts to contact the Customer using the details last provided.
23. Marketing Communications
23.1 By making a Booking, requesting a Quotation, or providing your contact details to Ridly by telephone, email, SMS, or through this site, you consent to Ridly contacting you for marketing and promotional purposes via email, SMS, or other electronic means, in accordance with the Spam Act 2003 (Cth).
23.2 You may opt out of marketing communications at any time by:
(a) using the unsubscribe link in any marketing email;
(b) replying “STOP” to any marketing SMS; or
(c) contacting us at help@ridly.com.au.
23.3 Opting out of marketing communications does not affect Ridly’s right to send transactional communications, including invoices, payment reminders, booking confirmations, and service-related notices.
24. Privacy
24.1 Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, available at https://ridlyrubbishremoval.com.au/privacy-policy.
24.2 By using this site, making a Booking, or engaging our Services, you consent to the collection, use, and disclosure of your personal information in accordance with the Privacy Policy and these Terms & Conditions.
24.3 Ridly may collect and verify identity information (including government-issued identification where provided) for the purposes of service delivery and, where applicable, debt recovery, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
25. Intellectual Property
25.1 Unless otherwise indicated, we are the sole owners or licensees of all intellectual property comprised in this site. Nothing in these Terms & Conditions constitutes a transfer of any intellectual property rights.
25.2 You must not reproduce, distribute, alter, modify, or create derivative works from any content on this site without our prior written permission.
26. Uploaded Content
26.1 Where this site allows you to upload any Uploaded Content, you represent and warrant that you have all right, title, and authority in the Uploaded Content and that its use will not infringe the rights of any third party.
26.2 You agree that we may store Uploaded Content on our servers. It is your responsibility to back up any Uploaded Content. We do not guarantee that Uploaded Content will always be available.
26.3 To the maximum extent permitted by law, you release us and indemnify us from any claim or loss in relation to Uploaded Content.
27. Third-Party Sites
27.1 This site may contain links to websites owned and operated by third parties. We have no control over those websites and are not responsible for their content, accuracy, or availability.
27.2 To the maximum extent permitted by law, we will not be liable for any loss or damage suffered as a result of your access to or use of any third-party website linked from this site.
28. Your Conduct
28.1 In using this site, making a Booking, or engaging our Services, you must:
(a) comply with these Terms & Conditions and any policy displayed on this site;
(b) act courteously and respectfully toward our Representatives;
(c) comply with all applicable laws; and
(d) not do anything that interferes with the proper functioning of this site.
28.2 We reserve the right to suspend or terminate your access to this site or refuse to provide Services if you breach these Terms & Conditions or if your actions may cause damage or legal liability to Ridly.
29. Dispute Resolution
29.1 If you have a complaint or dispute about our Services, you may contact us in writing at help@ridly.com.au. We will acknowledge your complaint and respond within 7 Business Days of receipt.
29.2 Raising a complaint or dispute does not suspend the Due Date for any invoice or any accruing interest or fees under these Terms & Conditions. The lodgment of a complaint with any regulatory body, including NSW Fair Trading, Consumer Affairs Victoria, the ACCC, or any other government agency, does not suspend the Due Date, any accruing interest, or Ridly’s right to commence proceedings.
29.3 Nothing in this clause prevents Ridly from commencing proceedings at any time, however parties are encouraged to attempt good faith resolution where practicable. If you are experiencing genuine financial hardship that prevents you from paying amounts owed by the Due Date, please contact Ridly at help@ridly.com.au before the Due Date to discuss your circumstances. Ridly may, at its discretion, agree to a payment arrangement. Any invoices, payment demands, settlement offers, and debt recovery communications issued by Ridly are confidential and must not be published, shared, or disclosed in a misleading or selective manner. Nothing in this clause prevents the Customer from obtaining legal advice or making a genuine and factually accurate review of Ridly’s services.
30. Governing Law & Jurisdiction
30.1 These Terms & Conditions are governed by the laws of New South Wales, Australia.
30.2 The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and all courts of appeal from them.
30.3 Nothing in these Terms & Conditions is intended to exclude, restrict, or modify any rights or remedies that cannot be excluded, restricted, or modified by law, including under the Australian Consumer Law.
31. General
31.1 You must not assign, sublicense, or otherwise deal with any of your rights under these Terms & Conditions.
31.2 Ridly may assign or transfer its rights under these Terms & Conditions, including any debt owing, to a third party with or without prior notice to the Customer.
31.3 If any provision of these Terms & Conditions is found to be invalid or unenforceable, it is to be read down to the minimum extent necessary to make it valid and enforceable, or severed if it cannot be read down, without affecting the validity or enforceability of the remaining provisions.
31.4 Any waiver of any term of these Terms & Conditions by us can only be given in express writing. Failure by Ridly to enforce any term does not constitute a waiver.
31.5 These Terms & Conditions, together with any form executed between the parties (including but not limited to any Invoice Acceptance, Service & Payment Agreement, Service Completion & Payment Confirmation, Quote Request Form, or equivalent form) and the Privacy Policy, constitute the entire agreement between the parties regarding the subject matter. Neither party has relied on any representation, warranty, or undertaking not expressly set out in these Terms & Conditions or any Invoice Acceptance or Service & Payment Agreement in deciding to enter into this agreement.
31.6 Force majeure: To the maximum extent permitted by law, Ridly excludes liability for any delay in performing any of its obligations where such delay is caused by circumstances beyond its reasonable control, and Ridly shall be entitled to a reasonable extension of time.
31.7 Continuity of obligations: The Customer’s obligations under these Terms & Conditions survive and are not affected by any change in the Customer’s personnel, directors, shareholders, management, ownership structure, or corporate identity (including any merger, acquisition, restructure, or transfer of business), or by any change in the person occupying or owning the Nominated Address.
31.8 Contact: For all enquiries, please contact us at help@ridly.com.au or 0488 846 336.
31.9 A provision of these Terms & Conditions which can and is intended to operate after termination remains in full force and effect, including without limitation clauses 6, 8, 9, 12, 13, 14, 15, 18, 19, 20, 21, 22, 26, and all indemnities, disclaimers, and releases.