Privacy Policy
Ridly Pty Ltd (ABN 50 635 775 503) trading as Ridly (“we”, “us”, “our” or “the Company”)
Website: ridlyrubbishremoval.com.au
Last updated: 24 April 2026
1. About This Privacy Policy
1.1 We are committed to handling your personal information transparently and responsibly, while only collecting what we need to deliver our services effectively. This Privacy Policy describes how Ridly Pty Ltd (ABN 50 635 775 503), trading as Ridly, collects, holds, uses, discloses, and otherwise manages your personal information. It applies to all dealings between you and Ridly, including through our website at https://ridlyrubbishremoval.com.au (“this site”), by telephone, by SMS, by email, in person at service locations, and through any forms or documents you complete in connection with our services.
1.2 This Privacy Policy has been prepared to comply with our obligations under the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”). A copy of the APPs may be obtained from the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au/. This Privacy Policy is also intended to provide the relevant notice, disclosure, and transparency framework for the purposes of any applicable statutory cause of action relating to privacy under Australian law.
1.3 This Privacy Policy forms part of, and is subject to, our Terms & Conditions, available at https://ridlyrubbishremoval.com.au/terms-and-conditions.
1.4 We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will be published on this site. We will take reasonable steps to notify you of material changes where practicable.
1.5 By engaging with us, making a booking, requesting a quotation, or using this site, you acknowledge that you have read, understood, and accepted this Privacy Policy. If you do not agree with this Privacy Policy, please do not use this site or engage our services.
2. What Personal Information We Collect
2.1 We only collect personal information that is reasonably necessary for our functions and activities as a rubbish removal and recycling service. We will only use or disclose personal information for the purposes for which it was collected, or for related purposes where permitted under the Australian Privacy Principles. Ridly seeks to collect, use, and retain only the personal information reasonably necessary for its operational, legal, dispute resolution, fraud prevention, and debt recovery functions, and to handle that information in a manner proportionate to those purposes.
2.2 The personal information we may collect includes your full legal name, date of birth, residential and business addresses, email addresses, telephone and mobile numbers, and secondary contact details. For business customers, we may also collect the company or business name, ABN, ACN, registered address, accounts payable contact details, and the position or title of the authorised contact person. Personal information may be collected in person, by telephone, by email, through our website, or through digital forms completed at the time of service. Where personal information is provided to us or our Representatives by telephone (including when making a booking, requesting a quote, or providing payment details), that information is collected and used in accordance with this Privacy Policy. Credit card and debit card details provided for payment (whether in person, by telephone, or online) are processed through secure third-party payment processors (such as Square) and are not stored by Ridly. Ridly does not retain credit card numbers, expiry dates, or security codes after a transaction has been processed.
2.3 In connection with our services, we collect information about the pick-up address and service date, details of items collected or services performed, quotation and pricing information, invoice amounts, payment status and history, and any signed Invoice Acceptance forms, Service & Payment Agreements, or equivalent documents. Where payment is made by credit or debit card using a payment terminal, we may retain a record of the transaction including the cardholder name, card type, last four digits of the card, transaction amount, and timestamp.
2.4 We only collect government-issued identification (such as a driver’s licence, including licence number, state of issue, and expiry date) where reasonably necessary for our functions and activities, including for identity verification in connection with deferred payment or invoicing arrangements, or where fraud risk is identified. We may also verify your identity or business details against publicly available government registers, including the ABN Lookup and ASIC registers.
2.5 When forms are completed digitally (including but not limited to Invoice Acceptance forms, Service & Payment Agreement forms, Service Completion & Payment Confirmation forms, and Quote Request Forms), we may collect the submission timestamp, IP address, device data and browser information, and electronic signature data. Geolocation data may be collected at the time of completing and signing any of the above forms, only where your device permits location access. You may disable location access through your device settings at any time. Where geolocation access is not permitted, the absence of geolocation data does not affect the validity or enforceability of any document signed, as the audit trail also includes submission timestamp, IP address, and device data. Digital execution records are collected specifically as evidence of the identity of the person who completed and signed the form, and may be relied upon in any tribunal proceedings, court proceedings, chargeback dispute, or identity dispute.
2.6 Our Representatives may take photographs and recordings of items collected, the pick-up address, and the condition of the site before and after services, as described in our Terms & Conditions. You acknowledge that this may include images of the premises, driveways, access areas, and items located at the service address. We may also make recordings for quality assurance, dispute resolution, or evidence purposes. Ridly seeks, where reasonably practicable, to limit photographs and recordings to the items presented for collection, access paths, service conditions, and evidence reasonably necessary for verification, safety, dispute resolution, debt recovery, or legal enforcement.
2.7 When you use this site, we may automatically collect technical information including your IP address, browser type and version, operating system, referring URLs, pages visited, and interactions with this site, including through cookies and similar technologies (see clause 10).
2.8 We may collect and retain records of telephone calls, emails, SMS messages, and other communications between you and Ridly. Where we record telephone calls, we will notify you at the commencement of the call where required by applicable law. We may also collect and retain records of communications made via social media platforms or messaging applications where you initiate contact with us through those channels.
3. How We Collect Your Personal Information
3.1 We collect personal information directly from you when you visit or use this site, request a quotation or make a booking, provide information to our Representatives at the service location, complete and sign documents in connection with our services, provide government-issued identification, communicate with us by telephone, email, SMS, or other means, or submit feedback, complaints, or enquiries.
3.2 We also collect personal information from our Representatives, including our independent contractors and subcontractors, who may collect your name, contact details, service details, payment information, identification documents, and photographs in the course of providing services.
3.3 We may collect personal information from third parties where reasonably necessary for our functions and activities, including from credit reporting bodies, debt collection agencies and skip tracing services, publicly available government registers, and other persons who provide your details in connection with a booking or enquiry.
3.4 We automatically collect certain technical information when you use this site through cookies and similar technologies (see clause 10).
3.5 Where we collect personal information from a source other than you, we will take reasonable steps to make you aware of the collection, to the extent required by law and where it is reasonably practicable to do so, unless doing so would be unreasonable or impracticable.
3.6 If you provide us with personal information about another person (for example, when making a booking on behalf of someone else), you warrant that you have that person’s consent to provide their information to us for the purposes described in this Privacy Policy.
3.7 Where Ridly collects personal information in person or through a mobile or digital form at the time of service, Ridly will, where reasonably practicable, provide a short-form collection notice drawing your attention to this Privacy Policy, the main purposes of collection, and the main categories of recipients. That notice may be provided on the form itself, by electronic link, or verbally with a written link provided as soon as practicable afterwards.
4. Anonymity and Pseudonymity
4.1 Where practicable, you may choose not to identify yourself or to use a pseudonym when dealing with us. However, in most cases, we will require your personal information to provide our services, process your booking, issue an invoice, or manage your account.
4.2 If you do not provide personal information requested by us, we may be unable to provide our services, process your booking, extend credit or invoice terms, verify your identity, or communicate with you effectively. We will inform you of the likely consequences of not providing information at the time of collection where practicable.
5. Why We Collect and How We Use Your Personal Information
5.1 We collect and use your personal information for the purposes for which it was collected, or for directly related purposes where permitted under the Australian Privacy Principles. These purposes include:
Service delivery — to provide, manage, and administer our rubbish removal and recycling services, to process bookings, quotations, inspections, and service requests, to verify your identity and authority to engage our services, to communicate with you about your booking, service, or account, and to issue invoices and process payments.
Debt recovery and credit management — where reasonably necessary for our functions and activities, to assess your creditworthiness where relevant to deferred payment or invoice terms, to make enquiries with credit reporting bodies, to report any default in payment to credit reporting bodies in accordance with the Privacy Act, to engage debt collection agencies, skip tracing services, and legal representatives for recovering unpaid amounts, to share your personal information with those agencies and representatives, and to lodge proofs of debt, commence proceedings, and enforce judgments or orders, including applying for garnishee orders, warrants of levy, examination summonses, instalment orders, and other enforcement mechanisms available under applicable legislation.
Identity verification — where reasonably necessary, to verify your identity using government-issued identification, to verify business details against publicly available government registers, and to prevent fraud, identity theft, and misrepresentation, to ensure the accuracy of information provided, and where fraud is suspected, to report the relevant details to appropriate authorities, including law enforcement.
Quality assurance and dispute resolution — to photograph or record items collected, the pick-up address, and site conditions (including images of the premises and items at the service address), to maintain records for quality assurance, training, and dispute resolution, and to rely on photographs, recordings, and signed documents as evidence in any dispute, claim, legal proceeding, chargeback investigation, or payment processor dispute resolution process. By engaging our services, you acknowledge and consent to the collection of photographs and recordings for these purposes.
Marketing and communications — to send you marketing and promotional communications via email, SMS, or other electronic means about our services, special offers, and news, to conduct market research and improve our services, and to analyse customer preferences, usage trends, and service performance. All marketing communications will clearly identify Ridly as the sender.
Legal and regulatory compliance — to comply with applicable laws, regulations, and legal obligations, to respond to subpoenas, court orders, or government requests, and to protect our rights, property, and safety and those of our customers, Representatives, and the public.
Business operations — to maintain and develop our business systems and infrastructure, to manage our relationships with contractors and subcontractors, to support auditing, risk management, and business planning functions, to verify payment or reimbursement status with third-party funders, including government agencies, insurance providers, and funding bodies (including the NDIS or any similar scheme), to record instances of repeated no-shows, abusive behaviour, or safety incidents for the purpose of protecting our Representatives and managing future service requests, and in connection with any transfer, sale, or acquisition of all or part of our business or assets.
6. When We Disclose Your Personal Information
6.1 We may disclose your personal information to the following categories of recipients, where reasonably necessary for the purposes described in this Privacy Policy:
Our Representatives — our independent contractors, subcontractors, and agents who require access to your personal information to perform services on our behalf.
Credit reporting bodies — including CreditorWatch, Equifax Commercial, Illion Commercial, and other bodies operating in accordance with applicable law, for the purposes of obtaining credit reports, verifying your identity, reporting payment defaults (subject to the notice requirements in our Terms & Conditions), and allowing credit reporting bodies to create or maintain credit information files.
Debt collection agencies and skip tracing services — for recovering unpaid amounts owed to Ridly. You consent to Ridly’s authorised debt collection agents contacting you directly by telephone, SMS, email, or written correspondence.
Legal representatives and advisers — for debt recovery, dispute resolution, and legal proceedings.
Tribunals and courts — including NCAT, VCAT, QCAT, and any other tribunal or court of competent jurisdiction.
Law enforcement agencies — where required by law, in response to a court order or subpoena, or where Ridly reasonably believes disclosure is necessary to prevent or lessen a serious threat to the safety of any person.
Environmental and workplace safety regulators — including the Environment Protection Authority (EPA) and WorkCover/WorkSafe, where disclosure is required by law or where Ridly becomes aware of a circumstance requiring notification under applicable environmental, safety, or waste management legislation.
Government and regulatory bodies — including the Australian Taxation Office and the Office of the Australian Information Commissioner, as required or authorised by law.
Sheriffs, bailiffs, and process servers — for the service of legal documents and enforcement of tribunal orders or court judgments.
Our professional advisers — including accountants, auditors, and business consultants.
Digital form and document management platforms (including JotForm and equivalent services) — for the collection, storage, and management of signed forms including but not limited to Invoice Acceptance forms, Service & Payment Agreements, Service Completion & Payment Confirmation forms, Quote Request Forms, identification documents, electronic signatures, and audit trail data associated with those forms.
IT and technology service providers — including website hosting providers, email and SMS service providers, payment processors and payment terminal providers (including Square for the processing of credit card, debit card, and other electronic payments — credit card details are transmitted directly to the payment processor and are not stored by Ridly), and CRM and accounting software providers.
Marketing and analytics service providers — including analytics platforms, social media platforms, and email/SMS marketing platforms.
Any person authorised by you — including your legal advisers or authorised representatives.
The Customer’s insurer or Ridly’s insurer — where an insurance claim arises in connection with the provision of Services, Ridly may disclose relevant personal information, photographs, recordings, and signed documents to either party’s insurer as required for the assessment or defence of that claim.
A purchaser or successor — in connection with any transfer, sale, merger, or acquisition of all or part of our business or assets.
6.2 We do not sell personal information to third parties.
6.3 Where we disclose your personal information to third parties, we take reasonable steps to ensure those parties are bound by confidentiality and privacy obligations consistent with the Privacy Act. To the extent permitted by law, we are not responsible for the privacy practices of independent third parties acting as controllers of personal information in their own right. Where third parties act as our agents in processing personal information on our behalf, we take reasonable contractual steps to ensure they handle information consistently with this policy. Where Ridly discloses personal information for debt recovery, dispute resolution, or legal enforcement, Ridly seeks to disclose only the information reasonably necessary for that purpose.
7. Overseas Disclosure
7.1 Some of our third-party service providers are located overseas or store data on servers outside Australia, including in the United States and other countries where those providers operate. These providers may include cloud-based software platforms, analytics services, payment processors and payment terminal services, marketing tools, and digital form and document management platforms that store signed forms, identification documents, and associated audit trail data on servers in the United States.
7.2 Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that those recipients handle your personal information in a manner consistent with the Australian Privacy Principles.
7.3 By engaging our services, you consent to your personal information being transferred overseas for the purposes described in this Privacy Policy.
8. Credit Reporting
8.1 Ridly may collect credit-related information about you from credit reporting bodies where reasonably necessary for assessing your creditworthiness in connection with deferred payment or invoice terms.
8.2 Ridly may report payment default information to credit reporting bodies in accordance with the Privacy Act and the Australian Privacy Principles, and only where Ridly is lawfully entitled to do so. Nothing in this Privacy Policy represents that Ridly will list a default in every case or that such listing is available for every transaction type. Before listing any default, Ridly will provide you with at least 14 calendar days’ written notice, as required by our Terms & Conditions.
8.3 The credit reporting bodies to which Ridly may report include CreditorWatch (creditorwatch.com.au), Equifax Commercial (equifax.com.au), Illion Commercial (illion.com.au), and other bodies operating in accordance with applicable law. Where you are a business customer, we may also obtain commercial credit information about your business from credit reporting bodies for the purpose of assessing creditworthiness in connection with invoice or deferred payment terms.
8.4 A credit default listing may remain on file for a period determined by the relevant credit reporting body, which may be up to 5 years or more.
8.5 If you believe that credit reporting information held about you is inaccurate, incomplete, or out of date, you may contact the relevant credit reporting body directly or contact us using the details in clause 14 below.
8.6 If you are experiencing genuine financial hardship that may affect your ability to pay amounts owed to Ridly by the due date, please contact us before that date at help@ridly.com.au. Ridly may, at its discretion, agree to a payment arrangement. Making a hardship request does not suspend any right Ridly has to report a default, but Ridly will give genuine consideration to any hardship request received before the Due Date in deciding whether and when to list a default with a credit reporting body. Hardship communications will be treated as confidential and will not be shared with third parties except to the extent required for Ridly’s credit management decisions or as required by law.
9. Marketing Communications
9.1 By making a booking, requesting a quotation, or providing your contact details to Ridly, you consent to receiving marketing and promotional communications from us via email, SMS, or other electronic means, in accordance with the Spam Act 2003 (Cth).
9.2 You may opt out of marketing communications at any time by:
(a) using the unsubscribe link in any marketing email;
(b) replying “STOP” to any marketing SMS; or
(c) contacting us at help@ridly.com.au.
9.3 Opting out of marketing communications does not affect our right to send you transactional communications, including invoices, payment reminders, booking confirmations, service-related notices, and debt recovery correspondence. Debt recovery communications are not marketing communications.
9.4 We will process your opt-out request as soon as practicable and in any event within 5 business days, as required by the Spam Act. We maintain records of opt-out requests to ensure compliance with applicable laws.
9.5 All marketing communications will clearly identify Ridly as the sender and include a functional unsubscribe or opt-out mechanism.
10. Cookies and Tracking Technologies
10.1 This site uses cookies and similar technologies to enhance your experience and to collect information about how you use this site. A cookie is a small text file placed on your device by a web server to identify and interact more effectively with your device.
10.2 We use essential cookies required for this site to function properly, analytics cookies to understand how visitors interact with this site (including through Google Analytics), and advertising and remarketing cookies through platforms such as Google Ads and Facebook to display relevant advertisements to previous visitors based on their activity on this site. Any data collected by these platforms is used in accordance with their own privacy policies.
10.3 You can configure your browser to accept, reject, or notify you when cookies are sent. Most browsers accept cookies by default. If you choose to decline cookies, some features of this site may not be available or may not function properly.
10.4 For more information about how Google uses data, visit https://policies.google.com/technologies/partner-sites. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
11. How We Store and Protect Your Personal Information
11.1 We are committed to maintaining the confidentiality and security of your personal information. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
11.2 Personal information may be stored electronically (on our computer systems, cloud-based platforms, and with our service providers) and in hard-copy form. We use a range of security measures, including password protection, encryption, access controls, firewalls, and anti-virus software. Hard-copy documents are stored securely with restricted access.
11.3 Signed forms (including but not limited to Invoice Acceptance forms, Service & Payment Agreements, Service Completion & Payment Confirmation forms, and Quote Request Forms) and associated identification documents are retained securely as part of our debt recovery and record-keeping processes. Digital execution records (including submission timestamps, IP addresses, device data, and geolocation data) are retained as part of the audit trail for these documents.
11.4 We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. At a minimum, records relating to completed services and payment obligations will be retained for 7 years from the date of the last transaction, in accordance with Australian tax and record-keeping requirements. Personal information relating to debt recovery matters will be retained until the debt is satisfied in full and any applicable limitation period has expired. Photographs and recordings taken in connection with services will be retained for a minimum of 5 years from the date of the relevant job, or longer where required for dispute resolution or legal proceedings. Identification documents and related identity-verification records are retained only for as long as reasonably necessary for fraud prevention, debt recovery, legal proceedings, audit-trail integrity, and compliance purposes, and are then destroyed or de-identified where no longer required.
11.5 When your personal information is no longer needed and no legal obligation requires its retention, we will take reasonable steps to destroy or permanently de-identify it. Personal information collected by Ridly is linked to the individual Customer, not to the service address. A change in ownership or occupation of the service address does not affect Ridly’s right to retain and use the Customer’s personal information.
11.6 Where a Customer has died or entered insolvency, administration, or bankruptcy, Ridly may disclose that Customer’s personal information to the Customer’s executor, administrator, trustee in bankruptcy, or liquidator, to the extent necessary for the administration of the estate or insolvency, or for the recovery of any unpaid amounts.
12. Notifiable Data Breaches
12.1 If we become aware of a data breach involving personal information that is likely to result in serious harm to any affected individual, we will comply with our obligations under Part IIIC of the Privacy Act 1988 (Cth) (the Notifiable Data Breaches scheme), including notifying affected individuals and the Office of the Australian Information Commissioner as required by law.
12.2 We maintain internal procedures for assessing, containing, and responding to data breaches in accordance with our legal obligations.
13. Your Privacy Rights
13.1 You have the right to:
(a) Access your personal information held by us. To request access, please contact us using the details in clause 14 below. We will respond to your request within 30 days. We may charge a reasonable administrative fee for providing copies of your personal information.
(b) Correct your personal information if it is inaccurate, incomplete, or out of date. Please contact us and we will take reasonable steps to correct the information.
(c) Opt out of marketing communications at any time (see clause 9.2). Withdrawing consent to marketing does not affect Ridly’s right to use your personal information for the purposes of service delivery, debt recovery, credit reporting, or legal proceedings, or any other purpose required or authorised by law.
(d) Request that we associate a statement with your record if we disagree with your view about the accuracy of your personal information and you wish to note your contrary view.
13.2 In some circumstances, we may refuse to give you access to your personal information, including where giving access would be unlawful, would have an unreasonable impact on another person’s privacy, the information relates to existing or anticipated legal proceedings and would not be accessible through the process of discovery, giving access would prejudice an investigation of unlawful activity, or giving access would reveal our intentions in relation to negotiations with you in a way that would prejudice Ridly’s position.
13.3 If we refuse to give you access, we will provide you with written reasons for our refusal.
13.4 Australian privacy law does not generally provide a broad standalone right to erasure or deletion of personal information. Ridly may retain your personal information where required by law, where necessary for debt recovery or legal proceedings, or for any other legitimate purpose. Where no retention obligation exists, we will take reasonable steps to de-identify or destroy personal information upon written request.
14. How to Contact Us
14.1 If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a complaint, please contact us:
Ridly Pty Ltd
ABN 50 635 775 503
Address: Suite 38, 20-40 Meagher Street, Chippendale NSW 2008
Email: help@ridly.com.au
Phone: 0488 846 336
15. Complaints
15.1 If you believe we have breached an Australian Privacy Principle or have a complaint about how we have handled your personal information, please contact us in writing using the details in clause 14 above. We will acknowledge your complaint and respond within 30 days.
15.2 If you are not satisfied with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted at:
Website: https://www.oaic.gov.au/privacy/privacy-complaints/
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
15.3 Lodging a privacy complaint with Ridly or the OAIC does not, of itself, suspend or prevent Ridly from taking lawful debt recovery, credit management, or legal enforcement steps in relation to unpaid amounts.
16. Third-Party Websites
16.1 This site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and recommend that you review the privacy policy of any third-party website you visit.
17. Children’s Privacy
17.1 Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take reasonable steps to delete that information promptly.
18. Sensitive Information
18.1 We do not generally collect sensitive information (such as information about racial or ethnic origin, political opinions, religious beliefs, health information, sexual orientation, or criminal record). If we need to collect sensitive information for a specific purpose, we will seek your express consent before doing so, unless the collection is required or authorised by law.
18.2 Where Ridly becomes aware that a Customer’s personal information — particularly their address — is subject to a suppression order or that disclosure could create a safety risk for that person, Ridly will take reasonable steps to ensure that information is handled with additional care and is not disclosed in a manner that could place that person at risk. Customers who are concerned about the safety of their personal information should contact us at help@ridly.com.au.